FAQs

Welcome to the Luve Beauty - Frequently Asked Questions (FAQ) page.

Here, we have compiled answers to common inquiries to provide you with quick and helpful information. 

1. How can I place an order?

   • Placing an order on Luve Beauty is easy. Simply follow these steps:
     1. Browse our website and select the products you wish to purchase.
     2. Add the selected items to your cart by clicking the "Add to Cart" button.
     3. Once you have finished shopping, click on the shopping cart icon to proceed to checkout.
     4. Provide your shipping information and select your preferred payment method.
     5. Review your order summary and click "Place Order" to complete your purchase.

2. What payment methods do you accept?

   • Luve Beauty accepts various payment methods for your convenience. We currently accept credit and debit cards (Visa and American Express) as well as PayPal.

3. How long does it take to process and ship an order?

   • We strive to process orders promptly. Typically, orders are processed within 1-2 business days. After processing, the shipping time will depend on your location and the shipping method chosen during checkout. You can find more specific information on estimated delivery times on our Shipping Policy page.

4. Do you offer international shipping?

   • No, Luve Beauty only offers shipping within Australia. We apologise for any inconvenience this may cause to our international customers. However, we are actively exploring options to expand our shipping capabilities to serve a wider audience in the future.

5. What is your return policy?

   • Our return policy is designed to ensure your satisfaction with Luve Beauty products. Please refer to our Return Policy page on our website for detailed information regarding eligibility, the return process, and any exceptions.

6. Can I track my order?

   • Yes, you can track your order. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package on the respective shipping carrier's website.

7. What should I do if I receive a damaged or defective product?

   • If you receive a damaged or defective product, please contact our customer support team within 14 days of delivery. We will be glad to assist you with the return process and provide a replacement or refund.

8. How can I contact your customer support team?

   • Our customer support team is here to assist you. You can reach us at hello@luvebeauty.com.au or by using the contact form on our website. We strive to respond to inquiries within 3 business days and provide the support you need.

9. Do you offer any promotions or discounts?

   • Yes, we periodically offer promotions and discounts on selected products. Stay updated by subscribing to our newsletter or following us on social media to be notified of our latest deals.
10. Are Luve Beauty products authentic?

• All our products are 100% authentic and sourced directly from reputable manufacturers and distributors, ensuring that you receive only genuine and high-quality beauty items.

At Luve Beauty, we value your satisfaction and strive to provide an exceptional online shopping experience. If you have any further questions, concerns, or feedback, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you.