Return Policy

We value your satisfaction and want to ensure you have a positive experience. We understand that sometimes circumstances may require a return or exchange, and we want to ensure a smooth process for you.

Please take a moment to review our Return Policy:

Change of Mind Returns or Exchanges:

Orders that have already been dispatched are not eligible for change of mind return or exchange.
Exceptions: If you receive a damaged or defective product, we are here to assist you. Please see section 2 for more information.

Damaged or Defective Items:

If you receive a damaged or defective product, please contact our customer support team at hello@luvebeauty.com.au within 14 days of delivery.
Provide your order number, a description of the issue, and any supporting evidence such as photos or videos.
Our customer support team will guide you through the return process and provide further instructions.
To be eligible for a return or exchange, the item must be unused and in its original packaging.
Once we receive and inspect the returned item, we will process a replacement or refund as per your preference.

Receipt or Proof of Purchase:

To complete a return or exchange, we require a receipt or proof of purchase.
Please retain your order confirmation email or any other proof of purchase for this purpose.

Timeframe for Returns:

All return requests, including those for damaged or defective items, must be initiated within 14 days of delivery.
After this period, our return policy no longer applies.

Refunds:

If a refund is approved for a damaged or defective item, we will initiate the refund process.
The refund will be credited to your original method of payment, such as your credit card or PayPal account.
Please note that the timeframe for the refund to reflect in your account may vary based on your payment provider.

Shipping Costs:

For change of mind returns or exchanges, the customer is responsible for all shipping costs associated with returning the item.
In the case of a damaged or defective item, Luve Beauty will cover the return shipping costs.

Non-Returnable Items:

Certain items may not be eligible for returns due to health and safety reasons or other considerations.
Examples include but are not limited to: used or opened personal care products, makeup, skincare, and hygiene items.

Conditions and Exceptions:

Our Return Policy applies to regular purchases made through our website.
Promotional or special sale items may have different return conditions, which will be clearly stated at the time of purchase.

Please note that Luve Beauty reserves the right to refuse any returns that do not meet the above conditions or violate our policy.

For any further inquiries or assistance regarding our Return Policy, please contact our customer support team at hello@luvebeauty.com.au.

We are here to ensure your satisfaction and provide a delightful shopping experience.